The Manchester Fire Department is a combination department. The station is staffed 24/7/365 by career firefighters. Each of the four working groups is assigned an Officer and three Firefighters. The minimum on-duty shift strength is three Firefighters. These career Firefighters are supplemented by dedicated Call Firefighters who respond when the situation requires additional resources or when simultaneous calls occur which happen frequently. Meet your Firefighters.
The Town of Manchester is fortunate to have public safety departments that work in unison with one another. We are proud of our working relationship with the Manchester Police Department and the Manchester Harbormaster’s Office. We work with them daily to ensure the highest level of services are delivered to the citizens and visitors of Manchester.
All calls for emergency services are generated by North Shore Regional 911 Center headquartered in Middleton Massachusetts. The North Shore Regional 911 Center dually serves as a wireless 9-1-1 answering point for over 70 communities in the greater North Shore area and as the primary answering point and dispatch center for the police and fire departments of Amesbury, Essex, Manchester, Middleton, Rowley, Topsfield, and Wenham. Their team of employees is comprised of telecommunicators, supervisors, and administration. They are committed to quick, consistent, and quality service to the Commonwealth, and proudly stand ready to serve the residents of Manchester. Learn more about the North Shore Regional 911 Center.
OUR VALUES
Serving our community with pride and integrity
Mission Statement
The mission of the Manchester Fire/Rescue Department is to protect the lives and property of the people of Manchester by the Sea from fires, natural disasters, and hazardous materials incidents; to save lives by providing emergency medical services; to prevent fires through fire safety education; and to provide a work environment that values cultural diversity and is free of harassment and discrimination.
Vision Statement
To be a progressive, well-respected Fire/Rescue Department that sets an exemplary standard in fire safety education, fire suppression, rescue and emergency medical services through dynamic leadership, innovative practices and effective customer service.
Purpose
Manchester Fire/Rescue exists to provide the citizens of Manchester-by-the-Sea a rapid professional emergency response to incidents involving, fire, rescue, hazmat, and emergency medical services in an ever-changing environment.
