This week, we proudly recognize our partners at the North Shore Regional 911—the voices behind the scenes who stand side by side with us on every call.
When you dial 911, you hear one calm, steady voice.
What you don’t see is everything happening at once:
📞 Multiple calls coming in
🎧 Radios transmitting nonstop
💻 Critical information being entered in real time
🚓 Coordinating police, fire, and EMS responses
🧠 Making split-second decisions that truly matter
All while remaining composed, focused, and unwavering—no matter the situation.
Telecommunicators are the first, first responders.
They don’t just answer calls—
They guide CPR.
They help people through life’s worst moments.
They keep crews informed, coordinated, and safe.
They are the calm in the chaos.
From all of us at Manchester Fire, thank you to the dedicated professionals at North Shore Regional 911 for everything you do—every shift, every call, every day.
